May 2, 2022

How to Choose a Negative Feedback Removal Agency
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How to Choose a Negative Feedback Removal Agency If negative feedback on the internet about your product or service affects your business, partnering with a negative feedback removal agency can help improve your business’s online reputation. Since there are quite a few negative reviews removal solutions available, it can be pretty challenging for business owners to pick the one. If you are actively searching for a negative feedback removal service, we recommend keeping these 5 points in mind before signing up. 1. Must Support a Wider Range of Business Review Platforms A good negative reviews removal agency must support a broader range of business review platforms such as Google My Business, Facebook, Amazon, Trustpilot, etc. The ability to support multiple business review websites is a sign of professionalism and expertise. Most businesses have a presence on more than one reviews platform. For instance, a typical e-commerce seller who sells products on their website and Amazon has their customers leaving feedback on both the websites. Similarly, a local car dealership gets reviews on their Facebook, Google My Business, and other dealership-specific review platforms. Hence, it’s always good to partner with an agency that supports many online reviews and rating platforms. 2. Should Be Capable of Removing Negative Reviews Quickly Negative reviews are terrible for any business. They affect a business in many ways besides affecting its revenue. Negative feedback is one of the main reasons small businesses want to work with an online reputation management company. When reaching out to a negative feedback removal agency like FeedbackClarity, check their capability of removing negative reviews quickly. Keep in mind that many online reputation agencies don’t offer negative feedback removal as a feature. They rely on generating new reviews to hide the negative reviews and reduce their impact. 3. Must Generate a Lot of New Reviews Negative feedback removal is good, and it solves some of your business woes. Generating more reviews is better. A lot of positive reviews for your business help you get many phone calls. They also help increase your business’s visibility on the internet. Your new online reputation management partner should be able to generate new reviews periodically that are positive and real. Remember, some agencies use black hat techniques for getting reviews. Fake reviews will get deleted ultimately, and they increase the chances of getting your listing permanently removed. 4. The Service Must Be Affordable Most negative feedback removal services are affordable. If you come across a service that quoted an exuberant amount of money to fix negative reviews problem, you need to reconsider your decision to work with them. Please make sure a solution’s pricing offers good value for money before partnering with them. We recommend that you go with services that offer their service in a recurring plan over fixed. It ensures that you don’t have to invest huge money upfront. Such a service also allows you to terminate the contract whenever you want. 5. Choose a Local Service Provider You will come across many ORM service providers from different parts of the world, especially from Asia. If you are an American businessperson, we recommend choosing a service provider based in the States. Working with US-based reputation management professionals is that they know customer behavior and sentiments better. Furthermore, they are easy to work with and are available during your work hours for a quick review or discussion.

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How to Deal With Negative Reviews That Are Ruining Your Business
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How to Deal With Negative Reviews That Are Ruining Your Business Negative reviews affect your business in many ways besides hurting revenue and profitability. Poor online reputation discourages an average customer from contacting local businesses. Most business owners know how detrimental negative reviews can be, but not many know how to deal with them. If you are one of those businesspersons hit by negative feedback, find out how you can deal with it effectively. 1. Reach Out to Unhappy Customers Research and list all negative reviews your business have on the internet. Consolidate them in a document or a spreadsheet and scrutinize each one. The next step is differentiating fake and genuine reviews. You can identify real either by looking at the names of reviewers or the way they described their experience. Now make a separate list of fake and genuine reviews. Go through each review and understand why they are unhappy. Check if you can identify reviewers using your customer database. Start responding to those negative reviews very politely. Acknowledge genuine customer reviews and apologize to them. Inform them gently of the reason behind the bad experience and offer them ways to correct it. Explain how you prioritize the customer experience. Remember, prospects will see and read your response, not just those who left reviews. Reach out to unhappy customers via an email or phone call if you manage to find them in your database. Explain the scenarios that led to their bad experience and assure them that it will not repeat. Once you believe your explanation satisfied an unhappy customer, request them to update their review and explain how their online review affects your business. 2. Get More Positive Reviews Do you know what a swarm of positive reviews can do to your business? They can drastically increase your business’s overall rating and bury negative feedback. Most small businesses follow this strategy to nullify the effects of negative reviews. This strategy yields excellent results. On the downside, it can be very challenging and time-consuming. Here are a few tips from FeedbackClarity that will help your business drive positive customer reviews. Use coupons and discounts to encourage customers to leave positive feedback. Run social media contests and campaigns. Reach out to happy customers directly and request their reviews. Make reviews an integral part of your marketing processes. 3. Flag and Report Fake Reviews Every customer reviews platform on the internet, such as Google My Business, YellowPages.com, etc., offers a way to flag and dispute fake reviews. If you believe the negative reviews about your business are fake or a result of a smear campaign from competitors, you can report them directly to review websites. However, you are less likely to get those reviews deleted successfully. The majority of the business review platforms don’t have robust processes set up to expedite business owner reports. 4. Fix Business Processes That Are Resulting In Poor Customer Feedback Perhaps, this is the crucial thing you need to focus on if you don’t want your customers to leave negative feedback. Understand what is making your customers unhappy. It could be because of the quality of service, service delay, longer wait times, poor customer support, etc. Find ways to improve the business process, and the customer experience will automatically improve. If you find it challenging to fix business problems, you can probably hire a business consultant to solve pressing issues. 5. Hire an Online Reputation Management Agency Most business owners are already pretty busy with their day-to-day tasks. It can be challenging to focus on online reputation due to the lack of time or skills. If many negative reviews hit your business, we recommend that you work with an online reputation management solution like FeedbackClarity. FeedbackClarity, a Chicago-based ORM solution, improves a business’s online reputation by removing negative feedback and driving new positive reviews. We can remove negative reviews from: Google My Business Facebook Page Reviews Amazon Store Reviews DealerRater TrustPilot Vitals and many other review platforms Who can benefit from FeedbackClarity services: Doctors and dentists Lawyers and attorneys Auto dealerships Hotel and restaurant owners Other small business owners Do you want to know how FeedbackClarity helps your business? Get in touch with us.

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